Returns Policy

You have the right to cancel your order and request a Returns Number within 14 days of the date of delivery. Please notify us via email at customerservices@heat-genie.co.uk of your intention to return your item(s) within this time and we will promptly issue you with a Returns Number. You must quote this number on the correspondence accompanying the return. You must return your item(s) within 14 days of your Returns Number being issued. Due to the volume of orders and stock we handle, returns will only be accepted for credit or refund with a Returns Number.

If you’ve ordered the wrong item(s) or simply had a change of heart, please return it in perfect, re-saleable condition (including product packaging, instructions, etc). You must not write anything on the item, its packaging or instructions. Please note that the costs of returning your item(s) must be paid by you.

Goods returned because they are faulty or defective must be returned in the condition you received them. We will pay the cost of returning the item(s) to us via our preferred courier only. All items which are received damaged or faulty must be notified to us via email to customerservices@heat-genie.co.uk within 72 hours of receipt.

Provided that you return your item(s) in accordance with these Terms & Conditions we will refund what you’ve paid for the item(s) or replace or exchange the item(s) if applicable. Refunds are processed within 5 working days of receipt of the returned item(s). Refunds are made using the same form of payment that was used to make the initial purchase.