Help & Support

How to fit your Heat Genie electric radiator

Coming soon in this section you will find more resources to help you setup and use your radiator, from user manuals to demonstration videos.

If you require assistance our team are on hand to help, you can contact our customer service team between 8am and 8pm 7 days a week on 01789 459 455 or email us at

For security and training purposes, telephone calls may be recorded or monitored.

Or you can write to us at:

19 Sixty Seven Ltd
T/A Heat Genie
Unit 5
Stratford Self Store
Welford Road
Long Marston
CV37 8RA

Sorry, but you cannot collect radiators from this address. We’re a delivery only company.


Certification and Independent Testing