Heat Genie Price Match Guarantee
At Heat Genie we won’t be beaten on price and that’s a promise. We are so confident that we offer our customers unbeatable value for money that if you find any of our products cheaper on another UK based website then we will refund you the difference.
How you can make a claim…
It’s really very easy to use our Price Match Guarantee, all you need to do is email us at firstname.lastname@example.org with the following information:
- Your order number (highlighting the item you wish to price match)
- The competitors website address
- The competitors price including VAT and any delivery charges
Once we receive your email we will verify your claim to check that it meets the below Terms & Conditions and refund you the difference – simple.
The small print…
Our Price Promise Guarantee is valid for 7 days from the date of the order.
The product must be:
- Made by the same manufacturer
- Identical in all aspects (i.e size, colour, spec quantity)
- In stock and available for 24hour despatch
- Inclusive of VAT and any delivery charges
- Exclusive of discounts, sales or offers
- Viewable and with the ability to be purchased online from the competitors website
The competitor’s website must be:
- A UK based ecommerce site able to accept payment, this excludes auction and marketplace websites (eBay, Amazon, etc…)
Our Price Match Guarantee can be changed or withdrawn at any time without prior notice. It is limited to one product per customer and can not be used with any other offer or promotion. Pricing errors will not be matched.